Shipping Policy
Shipping & Returns Policy
1. Shipping Information
Processing Time: All orders are processed within 1–2 business days. Orders are not dispatched on weekends or bank holidays.
Delivery Rates & Speed:
Tracking: Once your order has dispatched, you will receive a confirmation email with a tracking number.
Undelivered Packages: If a package cannot be delivered due to an incorrect address provided by the customer, re-dispatch fees may apply.
2. Right to Cancel & Returns (14-Day Cooling-Off Period) Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order and return goods within 14 days of receiving them, without providing a reason.
Cancellation Window: You must inform us of your decision to cancel within 14 calendar days of receiving your items.
Return Window: After notifying us, you have an additional 14 days to send the items back to us.
Condition of Items: Items must be returned unused, undamaged, and in their original packaging. Customers are permitted to inspect goods as they would in a shop, but deduction from refunds may occur if items show signs of unnecessary handling or damage.
Return Postage: Unless the item is faulty or incorrect, the customer is responsible for paying return postage costs. We recommend using a tracked service.
3. Exemptions to Returns The statutory 14-day cancellation right does not apply to:
Custom-made, bespoke, or personalized items.
Sealed goods unsealed after delivery that are unsuitable for return due to health or hygiene reasons (e.g., pierced jewelry, swimwear, cosmetics).
Perishable items.
4. Faulty or Damaged Goods Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
Within 30 Days: If your item arrives damaged or faulty, you are entitled to an immediate full refund including return shipping.
After 30 Days: You may be entitled to a repair or replacement. If a repair or replacement is not possible, a full or partial refund will be provided.
5. Refund Process
Refunds will be issued back to your original payment method within 14 days of us receiving the returned goods or receiving proof of return postage.
Standard outbound shipping fees paid at checkout will be refunded; upgraded premium shipping options are non-refundable.
Contact Details For return requests or queries, please contact us at:
Ter uma política de reembolso ou de retorno é uma ótima maneira de estabelecer confiança e garantir compras com segurança.
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