​Shipping Policy

Shipping & Returns Policy

1. Shipping Information

• Processing Time: All orders are processed within 1–2 business days. Orders are not dispatched on weekends or bank holidays.

• Delivery Rates & Speed:

  • Standard Shipping (3–5 business days): 0,00

  • Express Shipping (1–2 business days): £5

• Tracking: Once your order has dispatched, you will receive a confirmation email with a tracking number.

• Undelivered Packages: If a package cannot be delivered due to an incorrect address provided by the customer, re-dispatch fees may apply.

2. Right to Cancel & Returns (14-Day Cooling-Off Period) Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order and return goods within 14 days of receiving them, without providing a reason.  

• Cancellation Window: You must inform us of your decision to cancel within 14 calendar days of receiving your items.  

• Return Window: After notifying us, you have an additional 14 days to send the items back to us.  

• Condition of Items: Items must be returned unused, undamaged, and in their original packaging. Customers are permitted to inspect goods as they would in a shop, but deduction from refunds may occur if items show signs of unnecessary handling or damage.  

• Return Postage: Unless the item is faulty or incorrect, the customer is responsible for paying return postage costs. We recommend using a tracked service.  

3. Exemptions to Returns The statutory 14-day cancellation right does not apply to:

• Custom-made, bespoke, or personalized items.  

• Sealed goods unsealed after delivery that are unsuitable for return due to health or hygiene reasons (e.g., pierced jewelry, swimwear, cosmetics).  

• Perishable items.  

4. Faulty or Damaged Goods Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.  

• Within 30 Days: If your item arrives damaged or faulty, you are entitled to an immediate full refund including return shipping.  

• After 30 Days: You may be entitled to a repair or replacement. If a repair or replacement is not possible, a full or partial refund will be provided.  

5. Refund Process

• Refunds will be issued back to your original payment method within 14 days of us receiving the returned goods or receiving proof of return postage.  

• Standard outbound shipping fees paid at checkout will be refunded; upgraded premium shipping options are non-refundable.

Contact Details For return requests or queries, please contact us at:  

• Email: (satocrc18stilomokostore.com)

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Ter uma política de reembolso ou de retorno é uma ótima maneira de estabelecer confiança e garantir compras com segurança.

​Shipping Policy

Shipping & Returns  £

1. Shipping Information

• Processing Time: All orders are processed within 1–2 business days. Orders are not dispatched on weekends or bank holidays.

• Delivery Rates & Speed:

  • Standard Shipping (3–5 business days): 0,00

  • Express Shipping (1–2 business days): £5

• Tracking: Once your order has dispatched, you will receive a confirmation email with a tracking number.

• Undelivered Packages: If a package cannot be delivered due to an incorrect address provided by the customer, re-dispatch fees may apply.