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Return & Refund Policy
Returns & Refunds
We hope you fall in love with every piece you order from stilomokostore. However, if a product isn't quite right for you, we are here to help make the return process as smooth as possible.
Return Window
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We accept returns within 30 days from the date you receive your order.
Eligibility Criteria
To be eligible for a return, your items must meet the following conditions:
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Must be in their original condition — unworn, unwashed, and undamaged.
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Must have all original tags and packaging intact.
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Items showing signs of wear or alteration will not be eligible for a refund.
How to Initiate a Return
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Contact our customer care team at support@stilomokostore.co.uk with your order number and the item(s) you wish to return.
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Our team will review your request and provide you with detailed instructions on where and how to send your package.
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Please do not send items back to us without requesting a return first.
Refunds & Processing
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Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed automatically back to your original payment method within 5 to 10 business days.
Contact Us
If you have any further questions about our shipping or returns process, please reach out to us at support@stilomokostore.co.uk. We are always happy to help!
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments